SATISFACTION OF THE CLIENT
Please do not hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction.
There are many payment methods available on aliexpress.Com such as credit cards, real -time bank transfers, offline payments (bank transfer and Western Union). You can choose a method that is most convenient for you. To protect your interests, your payment will be temporarily held by aliexpress, and will not be released to us until you receive your order and are satisfied with it.
One. The transport cost: Click on “ Transport and payment guide ” on the product details page, and you will see the delivery details. You can calculate the cost of transport by entering the necessary information.
2. Time in transit: transit time varies according to different methods of transport.
THREE. Item Processing Time: The processing time for a specific order varies with product type and status stock. For the most part, processing time can be from 3 to 15 working days.
The policy of return
If you want to exchange the items you have received, you should contact us within three days of receiving your order. And you should pay the additional shipping fees supported and the items returned should be kept in their original state.
Since your opinion is very important to our business development, we sincerely invite you to leave positive feedback to us if you are satisfied with our product and service. It will only take you a minute. Thanks.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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