1: Russia and Belarus, buyers should write the full name.
2: Brazil, Argentina, Canada, the clearance rate is very slow.
3: If you are unable to track the package or you haven't received your wrap,please give us a message, we will reply to you within 24 hours.
For wholesale customers:
1.If you have own tea shop or teaware retailers,pls don't hesitate to contact me anytime,we can offer wholesale price for you,thanks.
2.Wholesale clients pls contact this email:tangpintea at(@)163.com
3.Our factory offer customized your logo,it is ok,welcome to place order from us.
4.We are professional manufacture of Ceramic tea sets in China. And we have special team work for after sales service. As honest
factory we never crook our customers. (TIME IS GOLD) for you and for us. So we have professional production line and stuff who is
making nice quality in short time.
1)We accept Alipay,West Union,T/T,All major credit cards are accepted through secure payment processor ESCROW.
2)Payment must be made within 3 days of order
3)If you can't checkout immediately after auction close,pls wait for a minutes and retry payment must be completed within 3days.
1)When Received your payment,we will arrang shipping within 5 days,buyer is solely resopnsible for customs clearance of the goods.
2)All of items we choose Aliexpress shipping Standared,part of items we choose epacket and china post air mail.
3)import duties,taxes and the charges are not included in the item price or shipping charges,these charges are the buyer resopnsibility.
Pls check with your country customs office to determine what these additional costs will be prior to bidding/buying.
1)About the Quality
We will checking the products before shipping,if products have broken,missing of items and deffect,pls take photos and then contact us in advance.
We will according to the problems to refund or replacement.
2)About the other reason
For any other reason,you don't like the style or don't like,pls contact us within 7 days after you have received the items.
Make sure keep it in orginal condition and untertake shipping cost by yourself if you return back.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Hygiene Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mycoffeeandtea.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!